Privacy Statement
We respect your privacy and are committed to protecting your personal information. This privacy statement explains how we collect, use, and disclose your personal information when you visit our website or use our services.
What information do we collect?
We collect the following types of personal information from you:
- Names, phone numbers, email and physical addresses: We collect these details to provide our basic services, such as delivering products, sending invoices, and communicating with you.
- IP addresses and computer information: We collect these details for all business and residential clients as part of our Antivirus and Business Support packages. We use this information to monitor and improve the security and performance of your devices, and to provide technical support and troubleshooting.
How do we use your information?
We use your personal information for the purposes for which it was collected, and for other related purposes that you would reasonably expect. For example, we may use your information to:
- Process your orders and payments
- Deliver your products and services
- Respond to your enquiries and feedback
- Send you marketing and promotional messages, if you have consented to receive them
- Conduct research and analysis to improve our products and services
- Comply with our legal and regulatory obligations
How do we share your information?
We do not sell, rent, or trade your personal information to third parties. We may share your information with our trusted service providers, such as couriers, payment processors, and contractors, who help us to deliver our products and services. We require these service providers to protect your information and use it only for the purposes for which we disclose it to them.
We may also disclose your information if we are required or authorised by law, or if we have a good faith belief that it is necessary to protect our rights, property, or safety, or those of others.
How do we store and secure your information?
We store your information on secure servers located in New Zealand and overseas. We take reasonable steps to protect your information from unauthorised access, use, modification, or disclosure. However, no data transmission over the internet can be guaranteed to be completely secure, so we cannot ensure or warrant the security of any information you provide to us.
How can you access and correct your information?
You have the right to access and correct your personal information held by us. You can request access to or correction of your information by contacting us using the details below. We will respond to your request within a reasonable time and in accordance with the Privacy Act 2020.
How can you delete your information?
You have the right to request the deletion of your personal information held by us, unless we are required or permitted by law to retain it. You can request the deletion of your information by contacting us using the details below. We will respond to your request within a reasonable time and in accordance with the Privacy Act 2020.
How can you contact us?
If you have any questions or concerns about this privacy statement or our handling of your personal information, please contact us using the following details:
ITstuff[ed] Limited
5/78 Brighton Mall, New Brigthon 8061
0800 487 883
[email protected]
We will endeavour to resolve your complaint within a reasonable time and in accordance with the Privacy Act 2020. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner at privacy.org.nz.
Changes to this privacy statement
We may update this privacy statement from time to time to reflect changes in our products, services, or legal obligations. We will notify you of any significant changes by posting a notice on our website or by contacting you directly. Your continued use of our website or services after such notice constitutes your acceptance of the revised privacy statement.
This privacy statement was last updated on 5 March 2024.