About Us
| About Us
Our Story
ITstuffed kicked off in 2017 as a bit of a hobby, driven by a love for technology and a desire to help people out. We started by serving the residential market, and it quickly became clear that folks appreciated the quality of our work. By the end of 2018, we landed our first managed IT services client, which was a big milestone for us.
The early days weren’t easy. Balancing a busy day job with the needs of our growing client base was a real challenge. But our dedication paid off, and we’ve kept a long-term relationship with our first managed IT client, helping them navigate the ever-changing cyber security landscape.
In 2019, we took a big step forward. Daniel, who founded ITstuffed, started working full-time in the business and he hired the first employee, a recent school graduate, to help with residential clients. This allowed us to improve our internal systems and set the stage for more growth. By mid-2020, our team had doubled in size, and David, who’s still with us today, joined the crew. We were working out of Daniel’s backyard office, onboarding heaps of managed service clients, and refining our systems and processes.
2021 was another big year as we moved into an office in New Brighton. The rapid growth brought new challenges, including the need for clear direction amidst a rise in global cyber incidents. This period saw us focus more on enhancing our cyber security offerings, driven by the team’s technical expertise.
Throughout our journey, we’ve been guided by core values that shape our approach to business and client relationships:
- Care: Everything we do is done with heart.
- Focus: We set and achieve win/win goals through focus and discipline.
- Open-mindedness: We welcome different and diverse approaches.
- Dependability: We stand by our word.
- Refined: We do things properly.
In 2021, we started building partnerships with other IT providers across New Zealand, establishing a presence in all major centers. This expansion allowed us to offer comprehensive IT services to clients nationwide, from Auckland to Invercargill. Despite the business growth, we kept supporting residential clients alongside our fast-growing business client base. We adapted powerfull, new systems to meet our client’s needs.
The implementation of these advanced systems brought about significant improvements in efficiency. Automation of repetitive tasks enabled us to double our business output without a substantial increase in staff. While there were initial teething issues, like the repeated sending of incorrect invoices, we overcame these challenges. The result was enhanced response times and a customer satisfaction score of 93%, with feedback collected after every job.
Today, ITstuffed solely focuses on serving business clients, providing a holistic suite of business support services, minimizing downtime, offering robust cyber security solutions, and consulting on IT systems to boost productivity. Residential clients are now looked after by a trusted partner, ensuring they continue to receive high-quality support. Guided by our core values, ITstuffed continues to deliver high-quality, dependable IT services with a personal touch.
Happy Customer
Threats Prevented
Requests worked on
Years In Business
| The Team
Meet The People Behind ITstuffed
Daniel Lechner-Page
Managing Director
David Gunn
Implementation & Support
Laura Wakefield
Account Manager
Hendrik Petters
Support, Web & Marketing
Dhaval Manjrawalla
Business Development Manager
| Services
Why People Choose Us
People choose ITstuffed because we genuinely care about delivering top-notch managed IT services and solid cyber security solutions. We started small, but our dedication to quality and client satisfaction has helped us grow into a trusted IT provider across New Zealand. We get that businesses today face all sorts of digital challenges, so our IT services are all about keeping things running smoothly, boosting productivity, and protecting against cyber threats. With a customer satisfaction score of 93%, our clients know they can rely on us for dependable and innovative solutions that fit their needs.
At ITstuffed, our values of care, focus, open-mindedness, dependability, and doing things properly are at the heart of everything we do. We’ve built strong partnerships with other IT providers, so we can offer seamless IT support from Auckland to Invercargill. Our advanced systems and automation mean we can deliver efficient and effective services, helping businesses tackle IT security, network security, and data security. When you choose ITstuffed, you’re getting a reliable partner who’s committed to your success, offering expert advice on how to use IT systems to drive growth and productivity.
Our Partners
We bring in trusted partners to help us offer even better services for our clients. These partners bring their expertise and resources, which means we can keep everything running smoothly. By teaming up with these IT pros, we tap into their specialized knowledge in managed IT services, network security, and data security. This collaboration helps us drive innovation, streamline processes, and stay ahead of the competition in terms of productivity and the ever-evolving cyber security landscape.
